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The Entourage Help Clinic

Basics to Troubleshoot Entourage

  1. Determine where the problem is located
  2. Ask for help on the Entourage newsgroup
  3. How to report a problem
  4. Other sources for help

Troubleshoot

  1. Solve crashes, conflicts and other disasters
  2. Error Messages...help with Entourage generated errors
  3. Performance Issues...Entourage randomly freezes for a period, takes over system resources, slows down machine, disk churnning, hangs, heavy disk activity, freezes when new mail received
  4. Project Center
  5. Font...check for bad font, font basics, tips
  6. Carbon Registration Database
  7. Install problems
  8. Rules
  9. Send & Receive Problems
  10. Sync Services
  11. Problems after installing Leopard
  12. Viewing crash logs

Database

  1. How to rebuild
  2. Fix a corrupt database

Tools for Troubleshooting....use all utilities with caution

Always have a backup when making drastic changes to your computer.

Dan Frakes has a great article 'Tweaking' utilities roundup where he discusses the various troubleshooting utilities and lists them in a table for easy comparison. Be sure to see Dan's favorites under "Which to use?".

  1. "Remove Office" included in Office xxxx/Additional Tools folder
  2. Packet Sniffing or Port Trace
  3. TCPflow for tracking problems
  4. Syncrospector
  5. AppleJack
  6. Cocktail
  7. Mac HelpMate
  8. TinkerTool
  9. Font Finagler
  10. FontNuke
  11. Linotype FontExplorer X
  12. Macaroni
  13. Tiger Cache Cleaner and Leopard Cache Cleaner
  14. Spin Control
  15. Repair Disk Utilitys Permissions specifically for OS X 10.2.x

General Troubleshooting

  1. Troubleshooting...general tips for OS X
  2. Troubleshooting...general tips of OS 9
  3. When the problem is your OS....Archive and Install

Spin Control is part of the Apple Developer Tools (XCode) that ADC members can download from . The free membership is enough to allow you to download XCode. You'll find Spin Control in /Developer/Applications/Performance Tools.

One user reported: Spin Control is a little utility that you can launch and leave running in the background. If any application hangs and you get the spinning rainbow wheel then Spin Control will log that in its window including duration. It will also allow you to save a text report that is similar, if not the same, as the sample you can take from Activity Monitor. Looking through the gobs of information it displays about a hang may give you some idea as to what's causing the spin. We used it today to determine that font caches were causing a problem on an unattended machine.

(And for anyone looking for Synchrospector, you'll find it in /Developer/Applications/Utilities.)