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How to Report a Problem

Before you report a problem, first make sure you are updated. Many problems are solved by simply updating. Restart your Mac. This often fixes many problems. Running Repair Permissions is another standard tool used to repair problems. Look in Entourage's Help or search this site for answers. If you still can't find the answer then ask on the Entourage newsgroup.

For best results:

  1. Create a subject that defines your problem. Subjects like "help" and "newbie" can be overlooked. Many users will scan the list for subjects where they might be able to help out and will overlook your problem. It's OK to add "I'm a newbie" in the message, but it's not necessary for the subject. If it's a long subject, make sure the important words come first. Entourage truncates long subjects in the list and the key word won't be seen.
  2. Identify the version of Entourage that you are using. Often there are different solutions for different versions. How to find version info.
  3. Identify the version of the OS that you are using. For OS X it's under the Blue Apple in the menu bar....About this Mac
  4. For Send & Receive problems, identify the type of account. Is it a POP, IMAP, Exchange or a web based account? Don't know? See Accounts
  5. Give as much detail about your problem and what you have done so far to troubleshoot. Just saying that I have tried all the suggestions on the list doesn't mean very much. Saying "it just doesn't work" isn't helpful either. Give details!
  6. Include a screenshot link using a service like ImageShack.

Hopefully, these suggestions will help find a speedy solution to your problem. See you on the newsgroup!

If you need to include a screenshot, you can upload your images to ImageShack.

ImageShack is an easy-to-use free media hosting service. It can be used to upload images. Registration is not required in order to upload files. Registration is free.

How do I upload media?

Visit ImageShack. Select "image" Click browse to find the media that you want to upload, select it, press Open, and then press the "Host it!" button.