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Receipts
Office 2008

Starting with Office 2008, Microsoft changed from a VISE installer to a package installer. A package installer will add a receipt to your Library/Receipts folder.

If you reinstall Office from the CD it will put an older version on than what you previous had. Many users simply drag the Office folder to the trash to remove. Using this method, no receipts are removed. This will confuse the Autoupdater into thinking you are already updated. Go to Library/Receipts folder and remove all the "Office2008" receipts. This should allow the AutoUpdater to find the updates needed. An alternative to downloading through AutoUpdater is to manually download the updaters.

Notes:

  1. Using "Remove Office" in Office 2008
    1. does remove receipts Library/Receipts
    2. does not remove Automator Actions Library/Automator
    3. does not remove Microsoft Preferences in ~/Library/Preferences
  2. If you do not update after doing a reinstall, you will get this message in Entourage: "This Identity Cannot Be Opened With This Version of Entourage". Once you update, Entourage will open. More Info
  3. The original release DVD came with 12.0.0 installed, but later a DVD with 12.1.0 was released. Those with the original DVD will need to use the 12.1.0 SP1 combo updater then the 12.1.7 combo updater. Users with the later release will only need the 12.1.7 combo updater. (05/18/2009)
  4. Whenever you use a package installer:
    1. Log out/in with Shift key down before running updater. This quits all startup items including the hidden ones.
    2. Restart after updating

Suggested reading for more info on package installers: